Customer Reviews

Great service from start to finish, Valuable advice from sales team on deciding requirements & brilliant fitters who worked tirelessly & left no mess. All at a reasonable price ( no dropping price when talking to manager back at showroom, reasonable price From beginning which was fixed). Have already recommended to rest of family.

Excellent service and a quality job. Competitively priced and didn't have to wait too long to be fitted

Chose 5 Star windows for our conservatory as there was no pressure selling or any annoying sales patter. Ben the salesman changed our design a few times until we were happy with the final design. The fitting crew and other trades were great. Really happy with the finished conservatory.

My experience with 5 Star Windows has been all positive. Communication has been excellent and the fitting of my bathroom window was done efficiently by a pleasant fitter named Tim. I have already recommended friends and family to 5 Star and I personally won't hesitate to use them again.

There are many glazing companies out there so it is often difficult to find one which actually lives up to its advertising blurb. ERG were recommended to us by friends and local tradesmen who had used them in the past. I have to say, we weren't disappointed. From start to finish the people we dealt with were thoroughly professional, courteous and efficient. The products are of an excellent quality at competitive prices and were installed with care and respect for our property by a team of two who completed the work in a morning. I wouldn't hesitate to recommend ERG to friends and neighbours and look forward to having further work done by them in the future.

I have recently had 2 external doors, patio doors and 12 windows installed.  I found all staff throughout the process professional and efficient and the process of ordering the windows and doors worked incredibly smoothly. The engineers performing the installation were considerate,  efficient and very helpful.  The new windows and doors were well installed with minimal disruption and inconvenience 

I don't normally do reviews but I felt I had to this time, What a Great Company to deal with from start to finish all of the tradesman were excellence in their work and we are so pleased . The pricing was great compared to some quotes we had . If you are thinking of having work done please use Amber Home improvements , you will not be disappointed. Thank you Amber

An excellent service provided by Premier Windows, right through from viewing options in the show room, to survey staff to the super fitters. A professional job carried out and we are delighted with the finished article. Would definitely recommend.

What pleasure to find a company where great customer service values still exist. We have been given wonderful service from the start of our interactions with 5 Star and the fitting was fast, efficient and very tidy and clean. The fitter explained everything and ensured that we were happy prior to leaving. The office staff are also a pleasure to deal with and I have no hesitation in recommending 5 Star for door installation. Our next projects will see them first in line for our business. 

Really pleased with our replacement doors and windows, staff were polite & really good workers. tidied up all the mess.

The actual windows installed were of a higher quality than I expected. The fitting team did an exceptional quality installation and left the rooms immaculate. I was so happy with the work to replace my front windows that I have requested a quote for the back windows to be replaced. The quote was acceptable and I have ordered this extra work. Kevin Carroll

High quality work. Superb fit and finish. So very happy with the end result. Totally transformed our home. Can’t recommend enough! We’ll always come to Trademark first when we need any new home improvements!

Top company, great work, great price, great after sales support and really pleased with the results! Highly recommend if you’re in the Reading/Berkshire area.

Really happy with the job Trademark did for my parents house. New UPVC front and back door. Good price, good installers and a great 20 year warranty. Highly recommend!

Having been scammed by a builder a few years ago, I was very cautious about choosing a company to replace my front windows. After doing my research, I contacted several companies for quotes and eventually engaged 5 Star after a very satisfactory consultation /planning meeting whereby I was price matched to a previous quote I was thinking of accepting. The surveyor's visit went without any issues and I was initially given a rough installation date of after Christmas 2024. However, I was contacted by the appointments team to say they could install on 16th and 17th December. The whole installation process went well, with the exception of time keeping on the part of the fitters. I had to call the head office each morning because of them being over 1 hour late. Both times there were acceptable reasons why they were late, but it would have helped this review if this could have been communicated to me in real time - via head office if they didn't have my number, maybe. 5 Star have said they were going to follow this up. Having said that, the installations went well on both days. The Fitters were very friendly and helpful, and worked well to get the job done. Trickle vents needed to be ordered to finish the job , which arrived after Christmas and fitted on time by another team. All admin and office staff have been very supportive throughout. Will recommend his company to friends and family Would definitely have them to do more work here too.

After putting up with a cold, old fashioned and draughty front door for many years, we decided to update our door and chose 5* as we had used them in the past. From the moment that we met the salesman through to the fitting of our door, we were treated with respect and received exceptional service, professionalism and an amazing quality product. The fitter was thorough and professional and left the house in an immaculate condition. The installation was superb in every way and we are more than satisfied with 5* and our new front door.

A very efficient surveying and ordering process with clear paperwork and guidance throughout the experience. All employees arrived at the specified times and carried out their work efficiently. We had a minor problem with the lock which was quickly and efficiently sorted. The employees obviously knew their job and were very thorough in their execution resulting in a pleasing end product.

Great service from start to finish. No pressure selling, just facts and advice. Schedule of works stuck to. Turned up on time and got on with the work. Left the conservatory tidy at the end of the day. Plasterers and electrician provided same service. Good quality work, and we're more than happy with the end product. Would highly recommend this company. Thank you

Well fitted, very little to tidy afterwards, fitters just get in with their work Lovely windows we have purchased two separate lots over two years.

Great service from beginning to end & beyond.  Efficient, polite and professional employee’s throughout the Trademark Windows company.  For all appointments everyone arrived on time from the measuring up, to the installation. Excellent quality and installed extremely well.  Careful parking and care of property was second to none, with the home and garden being left spotless, and I’ve been given a 20 year guarantee.  Highly recommended.

Whole experience, from initial survey to installation, was professionally deliver. Our new windows are very well made, highly recommend 5 Star. ⭐⭐⭐️⭐️⭐️

5 Star fitted all my doors, windows and veranda panels and did a fantastic job, all mess cleaned up and removed, absolutely no disruption and finished on time as promised. Worth every one of the 5 stars.

This is the most professional company we've dealt with, every step of the way we were informed of what the next steps were and when they were likely to happen. When it came to installation time we were given timetable of works and they tradespeople stuck to the dates without fail. All the trades involved were efficient and courteous. The final result way exceeds our expectations and would not hesitate to recommend this company.

Great price, good quality windows & door , fitted expertly & quickly. Fitter noticed a fault that I hadn't & faulty part was replaced soon after. I'm well impressed

We ordered an external double glazed rear door ,the service was very good ,firstly with the Senior Designer ,who discussed the request and finally with the installer ,who completed the installation with great ease and professionalism ,the order to completion was very well organised and on time

This is not our first installation from 5 Star. We were thoroughly impressed with the service we received. Although our fitting was delayed due to bad weather we were updated at every point. The fitters arrived on time, were polite, worked well and made very little mess installing the window. Very well pleased.

Really pleased with my new conservatory and porch replacements. Its always a bit worrying when having work done on your property by a company you haven't dealt with before, as you never quite know what you are going to get. But I have to say everyone I met from Eden were just really nice people, and a pleasure to have working on the house, from the surveyors, electrician, plasterer, etc, and particularly the main two fitters who took extra trouble to do a quality job. On some days extra hands were drafted in as required, and everything seemed well organised by the installation team. I even needed to do some work on the house myself while the work was going on, of which they were very accommodating and helpful. All in all a really good experience. Thank you Eden Windows.

From design to installation the experience of using Bon Accord Kitchens was first class. Throughout the design sessions, Danielle's guidance and input made sure we ended up with the dream kitchen we had hoped for. Installation team too couldn't do enough to make sure the end product was 100% delivered to our satisfaction. We are more than delighted with the end product and would thoroughly recommend the Bon Accord Kitchens team.

the service has been excellent from the initial contact through quoting and arriving for the installation. following the installation the clean up left no evidence they had been on site.

I would like to say a big thankyou to all the people involved with my ordering right down to the installation of my windows,the men that came to put my windows in were very friendly and they made the minimum of mess to wich they cleaned up after.the windows look great snd I am so happy I chose 5star.

Quality windows installed by highly competent and friendly staff. Reduction in noise from surrounding area notable. Mechanisms smooth to operate and feel solid. Windows look good and have improved the overall look of the house.  Excellent communication from 5 star throughout. Good customer service. We were kept up to date, details confirmed at each stage throughout. All staff were punctual. Installation team were neat and methodical.  Would definitely use this company again. 

What can l say, it was a pleasure dealing with the very knowlegable members of the team. The showroom is amazing, l did not realise there are so many styles of window to chose from. We made our choice, a day or two later a gentleman came to go through exactly what we wanted, a few days after that another gentleman came to measure up precisely every window. Three/four weeks after our initial visit to the showroom the guys came to change the windows, very pleasent chaps confirmed with us what was the best order to fit the windows. They worked like trojans, first day main bedroom, on suite shower room and bathroom. Second day, both front bedrooms, kitchen 2x windows, Third day lounge window, sun room, and replaced patio doors. The guys made good all around inside and outside the windows/doors. After each day you would not know they had been, got to say these chaps knew there stuff, the original windows were thrown in, the new ones were professionally fitted and adjusted. From the fourth day the difference in the house was noticeable, any wind and the heat used to be sucked out of the windows in no time, not any more. Great job everybody at Premier.

A great experience from start to finish. The salesman came,measured and sent a quote. No pressure, no follow-up calls and hassle. Very competitively priced. Very polite, clean and tidy workmen. A slight issue with the incorrect glass but was very quickly rectified. Overall, completely satisfied. Would highly recommend.

From start to finish the staff at Trademark have been highly professional. Great communication with timings of installation and repeat quotations, when we couldn't make up our minds on which style of window to go for. All elements of the service were well explained. Would definitely use them again.

We originally had our windows done in March and decided to have our patio doors done by Trademark after the good job. Great communication throughout and very happy with the end product. Would recommend!

We love our new kitchen. The design is beautiful, following our brief perfectly. The installation was most professionally delivered by skilled tradesmen.. My favourite thing, however, is that everything is in just the right place - so well thought out. A dream in which to cook and eat!

From the initial appointment to the final fitting, we were very impressed with 5 star. They didn't try the hard sell or usual 'let's see if we can get this cost down' bluff, they just gave us the best price they could do for what we needed. The surveyor arrived very quickly following this and a date was set for installation promptly. All in, the whole process took maximum 6-8 weeks. The fitters arrived on time and the 3 windows were replaced in a few hours and any mess tidied up. The after sales care has also been great. Clear communication and pleasant staff. We were so impressed we have already made the decision to use them again once we have saved enough money to replace the last few windows that need doing.

I needed to change a window and a sliding door in my kitchen in order to fit a cat flap. Louis the designer discussed options with me and a design was quickly agreed followed by a surveyor to confirm details. I mislaid details on the type of cat flap required and emailed 5 star to advise. Very helpful lady called Melissa emailed details promptly followed by a delivery and installation date.Engineer arrived promptly on installation day and I was very impressed with installation and finish of windows and doors. Unfortunately I didn’t take note of the engineers name but would definitely recommend 5 Star .

All of the appointments arranged to suit and were delivered on time. There were constant updated and all the information sent. The installation was hassle free and completed surprisingly quickly and the installer was very professional but also good mannered

Great price, good quality windows & door , fitted expertly & quickly. Fitter noticed a fault that I hadn't & faulty part was replaced soon after. I'm well impressed

The fitter was really meticulous and his workmanship was superb. The salesman was not pushy , left me to my own decision.

Can't recommend 5 star enough. All the staff, sales, office and Installation have been amazing. Helpful, prompt, efficient and reliable. Will definitely use again.

Really pleased with our new front door, which is excellent quality. The fitter was professional and did an excellent job.

Thank you to the team at Five Star for our lovely door and windows. It gets the paw of approval from Bailey.

We recently used 5 star to replace a upvc conservatory roof which was leaking badly. Another company said fixing this would not be possible. But 5 star replied quickly, gave us a reasonable quote for the work and a timescale for completion which was complied with. The installation work was done in a timely and efficient manner. The company kept us informed with our project was progressing throughout and we are very pleased with the good level of customer service and the finished product.

Super pleased with my lovely new composite front door, excellent service from all the staff I've dealt with, from sales, surveyor through to the installation, great attention to detail from the fitter, would definitely recommend & use again.

The work men were prompt , polite and efficient. They did a very good job and took care to leave the premises as they found it

We had our existing conservatory replaced with the new style conservatory - we were really surprised by what a difference this has made to our home, a room that we use all the time now that we could barely use before. Wonderful service from the start. Would highly recommend 5 star. We were so pleased that we returned to 5 star to have our bay window replaced. Again cannot fault the service and quality of the work. Everyone we have dealt with have been honest, friendly and helpful. Would definitely use again. 

A superb company, great customer service from the initial contact through to completion, the honesty of the sales person was a welcome and refreshing experience, the detailed approach of the surveyor was brilliant, the installers were fantastic, they really treated my house as if it was their home, very diligent thorougher and clean - the whole company and experience was a delight - thank you

Delighted with my lovely new composite door, first class service from the initial sales quotation through to the installation, the fitter did an excellent job with great attention to detail, would definitely recommend & use again.

We had a few people out for quotes, however we found with this company, it was the one who was the most honest with what we needed, didn’t pressure us into a decision and gave us different prices as to what we could have regarding glass designs in our new front door. The time frame in which we had it fitted was amazing and suited us perfectly, turned up on time and did a fantastic tidy job. Reasonable prices and was average to the other quotes which we got off other companies. Would definitely recommend and we will also be using again for our back door and windows, which again, we had a quote within a few hours of measuring up... if you want good quality work, an honest workman, I would highly recommend weatherproof windows and doors.

Great service, helped with some selections we were unsure of. Came on time finished in the time promised, could not be happier! Cleaned everything and took old door away which was great, would recommend to everyone, happy wife which means happy home.

This is the second set of windows we have ordered from 5 Star for our Victorian Terrace house. We were so impressed with the quality, price and service levels first time that we came straight back. We had 2 windows this time, 1 downstairs, 1 upstairs. Previously they redid all of our kitchen windows. Everyone at 5 Star is really friendly and helpful - from the sales guy who visited and discussed our options (not pushy salesman in the slightest), to the staff at the office arranging visits, to the window fitters themselves who completed the job in 2.5 hours! The fitters were exceptionally clean and tidy. I thought there would be dust everywhere, like after other building work we have had done. They put down dust sheets throughout the house and even hoovered up the dust inside and swept up any mess created on the patio outside. Absolutely spotless and super fast. Once again we were very impressed with the level of service and the finish of the job. If/when we need any more windows, we will be coming straight back to 5 Star! Highly recommended.

This is the most professional company we've dealt with, every step of the way we were informed of what the next steps were and when they were likely to happen. When it came to installation time we were given timetable of works and they tradespeople stuck to the dates without fail. All the trades involved were efficient and courteous. The final result way exceeds our expectations and would not hesitate to recommend this company.

Have just had the rear of my houses windows replaced by Amber after having the front windows and exterior doors replaced by them a year back .l am so pleased with the results and couldn't recomend them higher.l know this is only one person's review but 5 stars from me. Very pleased david palgrave suffolk.

"Full change of 7 windows, front door, patio doors, UPVC cladding, downpipes and guttering. Big thank you to Colin, Paul and Nathan who carried out the work on our house. The minute they arrived they put down covering on the carpets, brought in the hoover and laid sheeting on the outside area for their materials to be put onto. Everything was cleared up each night when they were finished working and renewed in the next morning before starting. Can't recommend RMC enough. From walking into the showroom and made welcome, to the first visit to measure up, asked what we wanted (not what they were pushing like some places!!), to advising how long it would take for the order to be ready and give dates for the job to be done and completed - everything went as expected. Thanks again folks."

"Delighted with my new windows and doors. Fantastic customer service from start to finish. Excellent fitting team led by Colin who is extensively experienced and lovely to deal with. Polite and friendly team. Would definitely use RMC Double Glazing (Ayr) again!"

From start to finish it couldn't have been easier - lovely staff and fitting crew - kept updated along the way on every aspect of window fitting- would not hesitate in recommending them A+++++ to them all

Absolutely great service from beginning to end. I was nervous going through this process as it is a big investment but the team were so friendly and communicative. Special shout out to our fitters Mark and Dec, they were so fun and got everything in so quickly. We hit a blip with the fitting but everything was sorted quickly and the guys came back in their free time to finish the job. Very happy with the service and windows we are very happy! Thank you

they were polite tidy and very efficient. did the job in the timescale they said and the windows and doors look great. really pleased with it overall. also the after sales team have been great with communication. well done all of you great job.

5 star widows Have fitted me new doors and windows, The service they provided me with from beginning to end was exceptional, good customer service, survey and fitters , would definitely recommend.

New Conservatory Roof An itemised daily plan was followed to the letter. All work carried out as schedule, construction, plastering, electrics and cleaners. all excellent Old roof taken away Final result AMAZING

Initially just had patio door and back door installed by them but was so impressed with their service and workmanship that I’ve now had all my windows replaced too. Very efficient and friendly team when going through my options and placing the order. The new windows came into stock very quickly. Blaine and Ethan did the installation. Very polite and friendly. Worked hard and always cleaned up at the end of each day. Really pleased with the quality of the finish too. Would definitely recommend TradeMark to others.

We previously had double glazing installed by TradeMark Windows. They did a teriffic job, so we chose them again to replace our back door. All was good .... an excellent job by very nice and efficient staff (at the showroom and at our house). Thanks TradeMark Ian & Lyn

Great company to deal with, they were extremely helpful, reliable and efficient. They fitted great quality windows and patio doors for us, with very little disruption. Would highly recommend.

Lee and Ryan came round and replaced our front door for us. They were meticulous in the way they approached the task and did an excellent job for us. I kept them topped up with tea and thankfully the weather was kind so everything went really well. I have a feeling that the finish these guys created is a mark of their professionalism and I would like to thank them for their work. I have seen many different levels of window and door fitting over the years but these guys were the bees

We’ve used Premier a number of times over the years and will continue to use them as and when needed. Premier provided a reliable, reasonably priced service.

I can highly recommend Weatherproof Windows & Doors for the work carried out today. The team fitted a superb quality door, working to a very high professional standard with minimum disruption. Would not hesitate to use Weatherproof Windows & Doors again. Thank you.

Our old conservatory roof was near K******d, almost totally cream crackered. We were desperate, what could we do, we needed a hero crew. Guess who came to the rescue, 5 Star Windows of Kidderminster, that's who! The teams were scheduled, they did their bit, what a fabulous job the fitters did of it. Roof dismantled and reformed, transforming our aspect of rain on a tin roof. Plasterers did sterling work, so clean, you hardly knew they'd been. The Sparky's lights sparkled like stars in the night, glistening so clear and bright. We watched in amazement; our hearts skipped a beat. It really was a real treat, little mess, stress free cleaning it gave quality a real meaning. Our grateful thanks to all who dared to replace our poor old conservatory roof.

We have nothing but praise for 5 Star from the first home visit to choose our new door, the visit from the surveyor to check measurements and the fitter who arrived promptly on a day that was pouring with rain. He fitted the door expertly ....the coffee helped!!. He made good round the door frames and left no mess at all. Well done 5 Star, we would highly recommend them and would use them again for any future needs.

Efficient, painless & a good value experience. The salesperson, surveyor & fitting team were all good people.

Amazing, amazing service by Weatherproof Windows & Doors! Would highly recommend Ricky Simms for his exceptional workmanship!

The staff at Premier Windows were very friendly and helpful. They designed our conservatory extension and explained the process clearly to us and the team who built and constructed it were very professional and hard working. They were considerate of our needs and made minimal disturbance. We are very pleased with the result.

The service has been second to none from the young man in the Kidderminster showroom, the admin team, the salesman who helped us choose, the knowledgeable surveyor & finally the very experienced, friendly, installer.  The installation was seamless & Paul did an amazing job leaving the front of our home looking fabulous & the house very clean & tidy.  Great job - would definitely recommend ….

We had our extension built within 4-5 weeks and all the workers were lovely and professional - If there were any issues, they came the very next day to sort them out. The order of works just seemed to flow from digging out the foundations, building the walls, adding the roof and the windows and doors. Communication was good and we were kept up to date, almost daily, to what has been completed and what to expect next and when, so we weren't left in the dark as to who was coming next to do what. When the 'snagger' came out at the end of the build, he was honest and upfront about things and made a couple of small changes which we wouldn't have known about or realised, but he was honest and got the small snags sorted before we paid the final payment. overall a good company with experienced builders/fitters and excellent communication skills!